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SHIPPING INFORMATION

WHERE DOES SUDBERRY HOUSE SHIP

Sudberry House ships world-wide to most countries.  We are based in USA and ship from the State of Connecticut.  USA orders are shipped via UPS or USPS.  International orders are shipped via USPS Priority Mail International.

SHIPPING DETAILS

MOST
orders are shipped within 2 business days of receipt.

Our shopping cart automatically computes shipping costs and is linked directly into the shipping calculators for UPS and the United States Postal Service.

Shipping costs are based on weight, distance traveled (from Old Saybrook, CT) and class of service requested. Note that shipping rates are not based on the dollar volume of your order.

IMPORTANT: Please note that some items may appear heavier in our shopping cart than their actual weight. This is due to the fact that some items fall under a "dimensional weight" oversize pricing policy instituted by UPS and USPS.

The dimensional weight of a package is determined by MULTIPLYING the length times the width times the depth of the package (fractions rounded up) and then dividing by 194. The resulting figure, rounded up to the next whole number, is our billed weight for the item.

We have updated our shopping cart to reflect these changes, so no additional computations are required on your part.

Our online shipping calculators offer the following options:

United States Postal Service
USPS Priority Mail (U.S., U.S. Territories, APO/FPO)
2-3 Business Day Delivery to Most of the U.S.

USPS International Priority Mail (All countries other than USA)
6-10 Business Day Delivery to Most Countries


United Parcel Service (UPS)
UPS Ground



 

EXPRESS SHIPPING

Sudberry House will ship via UPS Overnight or UPS 2nd Day at an additional charge.  Please state on your order what method you desire and we will add the appropriate additional charge.  These options are not available on our shopping cart system.  You can also call us to place overnight or 2nd Day orders at 800-388-9045.

TRACKING

Our system will not automatically email you a tracking number.  If you would like a tracking number please email us and we will gladly email you the tracking numbers.  Our email is sales@sudberry.com.

BACKORDERS

In the event an item you have ordered is backordered we will email you with your options.   We will give an estimated time when your item will be back in stock and you can keep it on backorder or cancel.


CONTINUE SHOPPING

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Copyright Sudberry House, LLC  323 Boston Post Road #3  Old Saybrook, CT  06475 USA
Email: sales@sudberry.com    Phone: 860-388-9045   All Rights Reserved