HOME  ·  SEARCH  ·  SHOP LOCATOR  ·  HELP  ·  SHOP  ·  CONTACT US  · CART

PRIVACY POLICY

At Sudberry House we respect and protect your privacy. Our site is a safe environment for anyone who visits and purchases. The purpose of this policy statement is to fully share with you...

•A complete description of what we collect

•How we use that information

•Whom we share that information with

•How you can change the information

•How you can tell us not to gather any information about you

What information does Sudberry House collect, and how is it used?

A. When you visit the sudberry.com site, we collect some basic information that does not identify individual users. This includes which pages are visited, types of products purchased, and any feedback from our visitors. We then aggregate this information with hundreds of thousands of other pieces of information to improve our site and make your experience on the site as valuable and efficient as possible.

B. Our site uses cookies to speed navigation, keep track of items, and provide you with custom-tailored content. We also use cookies to remember some of the information you've given us so you don’t have to reenter it each time you visit the site. By showing us how and when shoppers use the site, cookies also help us see which areas are popular and which are not. Many improvements and updates to the site are based on data such as total number of visitors and pages viewed.

Most browsers are initially set to accept cookies. If your browser is set to refuse cookies, you will not be able to use the online order form.

C. When order from Sudberry House online, you provide us with the following information:

•First and last name

•Billing address

•Shipping address(es)

•Email address

•Phone number

•Credit card account number

•Names of items you purchase from us

•Messages you include in Gift Messages

We collect all or some of this information on the pages when you register with us. We use this information as follows:  

1.We fulfill your order based on this information.

2.We provide you with information about your order (such as, whether your order has been received, processed, or shipped).

3.We sign you up for our free monthly newsletter based on the address that you specify.

4.We ask for your phone number in the event that our customer service representatives need to contact you and cannot reach you by email. We save the information about products you purchased to provide you with the best possible customer service and the most up-to-date information about your order.

5.Credit card information is used to bill you for products you have ordered.

With whom do we share information?

Nobody. Ever. We refuse to sell, rent, or share any portion of our customer database to third parties.

Credit Card Processing and Security

Shopping with sudberry.com is absolutely safe -- you never have to worry about credit-card safety when you are shopping at our site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them.  

We use the latest encryption technology to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information, we store it on a server that isn't accessible from the Internet.

Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone- 860-388-9045.

Other

By using the sudberry.com site, you consent to the collection and use of your information by sudberry.com as described in this policy.

Sudberry House may update this policy from time to time; please check this page periodically for changes. By using this site, you signify your agreement to the sudberry.com Privacy Policy.

We welcome comments and questions. Please contact sales@sudberry.com.  
 


CONTINUE SHOPPING

Sudberry House Email Newsletter - Monthly
Get new product information and design ideas!
 
Your email is private with us.  We do not sell, rent, or distribute any emails.

Home | Catalog Main Menu | Leaflet Gallery | Search | Memory | Shop Locator | Machine Cross Stitch | FAQ | ShippingTracking | Buy Catalog | Wholesale | Factory Outlet | NewsletterAbout Us | Privacy PolicyContact Us

© Copyright Sudberry House, LLC  323 Boston Post Road #3  Old Saybrook, CT  06475 USA
Email: sales@sudberry.com    Phone: 860-388-9045   All Rights Reserved