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HELP / FAQ
This page answers many of the issues you may have with our site.  Please study this page before emailing us your inquires as many common questions are answered here.
 
Where should I buy Sudberry House products?

We encourage you to shop at your local needlework retailer.  Sudberry House products are carried by needlework shops across the USA & Canada.  It is vital you support your local needlework shop for the health of the needlework industry.  Your local shop provides design ideas for our products, mounting services, and general supplies.  Many shops will special order Sudberry items.  Click here for our shop locator page.

If you have no shop in your area we offer online ordering.  See below.

 
Online Ordering Information

How to purchase online?
Shopping Security?
Payment Options?
Shipping Information - USA?
Shipping to Foreign Countries (Canada, Australia, Europe, Etc.)
What is your backorder policy?
How to cancel an order?
Return Policy?
How can I get a tracking number for my order?
How to purchase a color catalog?

Do your wood products include designs?

NO!  Most of our wood accessories do not include designs.   They are sold as open stock.  This means they are ready for your design whether it be cross stitch, needlepoint, embroidery, or photo memories.   Some of our wood products include a free cross stitch graph.  That will be noted in the description of the product.

Sudberry House has a vast library of Cross Stitch Leaflets and Chart Folders.  Click here for the Leaflet Gallery.


What is included with each wood product?

In general most wood accessories include a mounting board to mount your needlework, glass, paper label with mounting instructions, and a back board to hold in your needlework.  See each individual product for exact contents.   Most products are packaged in a white gift box.


How do I sign up for the Sudberry House Newsletter?

Each month you will receive an email updating you on everything NEW at Sudberry House.  From exciting wood accessories to our latest charted designs.  We also feature many needlepoint artists who feature our products with their designs.  It's a great way to get ideas for your next stitching project!  Enter your email below to join:


How do I search the Sudberry House site?

Every web page has the search link in it.  Click the search link to go to our search site page.  Enter your query into the box and click find.   Click here to search now!


How do I contact Sudberry House?

Click here for the Sudberry House contact page


Wholesale Information

Click here for Wholesale Information


Sudberry House Factory Outlet Information

Click here for Factory Outlet Information


What, Where, When is the Sudberry House Garage Sale?

Click here for Garage Sale Information


Where are your Machine Embroidery Designs?

Click here for our sister site:  www.machinecrossstitch.com


About Sudberry House?

Click here for the Sudberry House about page?

 
What is your Privacy Policy?

Click here for the Sudberry House Privacy Policy?


CONTINUE SHOPPING

Sudberry House Email Newsletter - Monthly
Get new product information and design ideas!
 
Your email is private with us.  We do not sell, rent, or distribute any emails.

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Copyright Sudberry House, LLC  323 Boston Post Road #3  Old Saybrook, CT  06475 USA
Email: sales@sudberry.com    Phone: 860-388-9045   All Rights Reserved